Returns & Refund Policy

Last updated: 31 August 2026

We want you to be happy with your LumaDrift purchase. This Returns & Refund Policy explains our voluntary change-of-mind return policy as well as your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Change of Mind Returns

We offer a 14-day change-of-mind return policy. This means you have 14 days after receiving your order to request a return if you simply change your mind.

To be eligible for a change-of-mind return, your item must:

• Be unused and in the same condition in which you received it.
• Be returned with all included accessories and components.
• Be in its original packaging.
• Include proof of purchase.

To request a return, please contact us through our Contact Us page before sending the product back.

If your return is accepted, we will provide instructions explaining how and where to send your item.

Please do not send products back without first contacting us and receiving return instructions. Unauthorised returns may not be accepted.

Unless otherwise required by Australian Consumer Law, customers are responsible for the cost of returning products for a change-of-mind return.

Original shipping charges, if any, are not refundable for change-of-mind returns unless required by law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.

Your rights under the Australian Consumer Law are not limited to the 14-day change-of-mind period described above.

A product does not need to be in its original packaging in order for you to exercise rights you may have under the Australian Consumer Law.

We may request reasonable proof of purchase and may need to assess the product to determine the appropriate remedy.

Faulty, Damaged or Incorrect Items

Please inspect your order after receiving it.

If your item arrives damaged, is defective, is not what you ordered, or you believe it does not meet the consumer guarantees under the Australian Consumer Law, please contact us through our Contact Us page as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Photos or video showing the issue where reasonably possible.

This information can help us assess and resolve the issue more quickly.

If the product has a major problem under the Australian Consumer Law, you may be entitled to choose between a refund or replacement.

If the problem is minor, we may choose to provide an appropriate remedy, such as a repair, within a reasonable time. Your other rights under the Australian Consumer Law may apply if the problem cannot be resolved within a reasonable time.

If we confirm that a product has a problem covered by the Australian Consumer Law, we will also reimburse reasonable return costs where required by law.

Items That Cannot Be Returned for Change of Mind

We may not accept change-of-mind returns for:

• Products that have been used, damaged or altered after delivery.
• Products that are not returned in their original condition or packaging.
• Gift cards.
• Products specifically identified as final sale at the time of purchase.

These exclusions apply only to change-of-mind returns and do not exclude or limit any rights you may have under the Australian Consumer Law.

Sale Items

Sale or discounted items may be subject to different change-of-mind conditions where this is clearly stated at the time of purchase.

However, purchasing an item on sale or at a discounted price does not remove any rights you may have under the Australian Consumer Law in relation to faulty or non-compliant products.

Exchanges

If you would like a different product, colour or other available option for a change-of-mind return, please contact us first.

Where a change-of-mind return is approved, the simplest option may be to return the original item and place a new order for the replacement product.

This does not affect your rights to a replacement or other remedy under the Australian Consumer Law where applicable.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after we process the refund for your bank or payment provider to make the funds available. Processing times are controlled by the relevant financial institution and may vary.

If you have not received an approved refund after a reasonable processing period, please contact us through our Contact Us page.

Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs unless we agree otherwise.

For products that fail to meet the consumer guarantees under the Australian Consumer Law, responsibility for return costs will be handled in accordance with Australian Consumer Law.

Please contact us before returning any product so that we can provide the appropriate return instructions.

International Orders

Customers outside Australia may be responsible for additional shipping costs associated with voluntary change-of-mind returns.

Nothing in this section limits any mandatory consumer rights that apply to your purchase under applicable law.

Contact Us

For returns, refunds, damaged products or questions about this policy, please contact us through the Contact Us page on our website.

LumaDrift
Australia

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us through the Contact Us page on our website.