Shipping policy

SHIPPING POLICY

Last updated: 31 August 2026

At LumaDrift, we aim to make your ordering experience as simple and reliable as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, promotional events or holidays, processing times may occasionally take longer.

Once your order has been processed and shipped, you will receive a shipping confirmation where available.

DELIVERY TIMES

Estimated delivery times are displayed at checkout or otherwise communicated during the ordering process where available.

Delivery times are estimates rather than guaranteed delivery dates, unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, public holidays, customs processing and periods of unusually high demand.

If there is a significant delay with your order, please contact us through our Contact Us page and we will assist you.

Nothing in this policy limits any rights you may have under the Australian Consumer Law where goods are not supplied within an agreed or reasonable time.

SHIPPING COSTS

Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.

If we offer free shipping, this will be clearly displayed on the product page, checkout or relevant promotional material.

ORDER TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the relevant carrier and may not always update immediately.

SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • Apartment or unit number, where applicable
  • Suburb, state and postcode
  • Country
  • Contact information

If you notice an error in your shipping information, please contact us through our Contact Us page as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional shipping costs resulting solely from incorrect or incomplete information supplied by the customer may be the customer's responsibility where permitted by law.

MULTIPLE PACKAGES

In some circumstances, items within the same order may be shipped separately.

If this happens, you may receive more than one package or tracking number.

You will not be charged additional shipping fees solely because we choose to fulfil an order in multiple packages.

DELAYED ORDERS

Occasionally, orders may experience delays while in transit.

If your order has not arrived within the expected delivery timeframe, please check your tracking information first and then contact us if you require assistance.

We will take reasonable steps to investigate significant delivery delays with the relevant shipping or fulfilment provider.

Your rights under the Australian Consumer Law are not affected by this section.

LOST PACKAGES

If tracking indicates that your package may be lost in transit, please contact us through our Contact Us page.

We may investigate the delivery with the carrier or fulfilment provider before determining the appropriate resolution.

Where required under Australian Consumer Law, we will provide an appropriate remedy.

PACKAGES MARKED AS DELIVERED

If tracking shows your order as delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Check with other members of your household or building.
  3. Check whether the carrier left the package in a safe location.
  4. Contact the relevant carrier where appropriate.
  5. Contact us if you are still unable to locate the package.

We will assist you in investigating the delivery where reasonably possible.

Nothing in this section limits any rights or remedies available under applicable law.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or you receive an incorrect item, please contact us through our Contact Us page as soon as reasonably possible.

Where possible, please provide your order number and photographs or video showing the issue so we can assess the problem efficiently.

Faulty, damaged and incorrect products are handled in accordance with our Returns & Refund Policy and your rights under the Australian Consumer Law.

INTERNATIONAL SHIPPING

Where international shipping is available, delivery times may vary depending on the destination.

International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country.

Where applicable, customers may be responsible for import duties or taxes that are not collected by us at checkout, unless otherwise required by applicable law.

International customers should check their local import requirements before ordering.

CHANGES OR CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible through our Contact Us page.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfilment or has been dispatched, we may be unable to change or cancel it.

This does not affect any rights you may have under applicable consumer law.

CONTACT US

If you have questions about shipping, tracking or your order, please contact us through the Contact Us page on our website.

Please include your order number where possible so we can assist you more efficiently.

LumaDrift
Queensland, Australia